Complaints Procedure

How to make a complaint

In the first instance, please contact us so we can try to resolve the matter informally. The quickest route is to email info@gg-architecture.co.uk or call 07305 302583, marking your message for the attention of our principal.

If you would prefer to put your complaint in writing, please address it to: The Principal, GG Architecture Limited, London, United Kingdom.

What to include

• → Your name and the best way to contact you
• → The project or matter your complaint relates to
• → A clear description of what has gone wrong
• → What you would like us to do to put it right

How we will handle it

We will acknowledge your complaint in writing within five working days of receiving it.

We will then investigate and aim to give you a full written response within twenty-eight days. If we need longer, for example because the matter is complex, we will tell you why and give you a revised timescale.

We will keep a record of your complaint and our response, and we will treat the matter confidentially and constructively.

If you remain dissatisfied

If you are not satisfied with our response, you are entitled to seek independent advice or take the matter further, including through the courts or an appropriate consumer body. For general information on how the architecture profession is regulated in the UK:

• → Architects Registration Board (ARB), which regulates the use of the title "architect": architects-register.org.uk
• → Royal Institute of British Architects (RIBA): architecture.com

Chartered sign-off

GG Architecture is an architectural design practice. Chartered architectural sign-off is arranged for any stage of a project that requires it, such as certain planning submissions, listed building work or contract administration. The title "architect" is protected under the Architects Act 1997 and regulated by the Architects Registration Board.